Returns & Exchanges

At Asfour Crystal, we strive for perfection in every facet. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery provided they are in their original, pristine condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or log into your account portal to submit a return request with your order number and reason for return.

• 2.
  Secure Packaging

  Carefully pack the crystal items in their original protective packaging and boxing to prevent any breakage during transit.

• 3.
  Affix Shipping Label

  Print the provided prepaid shipping label and attach it securely to the outside of your package before dropping it off at an authorized carrier location.

• 4.
  Inspection and Refund

  Once our artisans inspect the returned items for quality and integrity, your refund will be processed back to your original payment method within 7-10 business days.