Frequently Asked Questions
Discover everything you need to know about our luxury crystal collections and services.
What makes Asfour Crystal unique?
Asfour Crystal is globally renowned for its high lead content (over 30% PbO), which ensures maximum refraction and a brilliant spectrum of light, making our pieces among the most luminous in the world.
How should I clean and maintain my crystal products?
To maintain the brilliance of your crystals, we recommend using a soft, lint-free cloth dampened with lukewarm water and a mild detergent. Avoid abrasive materials or harsh chemicals that could scratch the surface.
Do you offer international shipping?
Yes, we ship our luxury home decor and lighting worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of your order.
How do you ensure fragile items are delivered safely?
We use specialized, high-durability packaging and custom foam inserts designed to protect delicate crystal components during transit, ensuring your order arrives in perfect condition.
What is your return policy for home decor items?
We accept returns on most items within 14 days of delivery, provided they are in their original packaging and unused condition. Please note that custom-made chandeliers may be subject to different terms.
Are your products covered by a warranty?
Yes, all Asfour Crystal lighting fixtures and home accessories come with a limited warranty covering manufacturing defects to ensure your complete satisfaction and peace of mind.